The use of information collected through our service shall be limited to the purpose of providing the service for you as the patient having engaged with HR Orthopaedics. It also describes the choices available to you regarding the use of your personal information and how you can access and update this information.
Collecting and using personal information
HR Orthopaedics collects basic information for internal use within the company and the hospital. This includes (but is not limited to) telephone numbers, postal addresses, email addresses, dates of birth. This is entered into a number of different online systems within the hospital including Ultragenda, CRIS Radiology system and Bluespier administrative system. This information may be collected over the telephone when you call the office or via BMI / Orthteam booking lines or in person at the time of outpatient attendance.
We collect your first and last names, date of birth, email address, telephone number when you send us a request regarding our services. When you use our media services, your information is kept strictly confidential. The security of your personal information is important to us. We only use your information for the primary purpose of contacting you, creating your online accounts with us, assessing your needs and responding to your patient requests and requirements. When you enter sensitive information on our forms, this is stored within the hospital administration system and any paper copies are filed appropriately and held within locked office spaces.
In certain situations, HR Orthopaedics may be required to disclose personal data in response to requests by other clinicians within BMI. Credit card information to make payment for invoices may also be taken over the telephone.
If you have any privacy or data use concern that we have not addressed satisfactorily, please contact our office on firstname.lastname@example.org
Information disclosure guidelines
We will retain your information for a minimum of 7 years in line with legislation for retention of medical records.
If your personal information changes please contact us by telephone 0161 722 0007 or by email at email@example.com or by post. We will respond to your request within 7 days.
Common to most websites, information is gathered automatically and stored in log files. This information may include Internet protocol addresses, browser type, Internet service provider, referring or exit pages and clickstream data. We do not link system collected data to any other information that we collect about you.
We display personal testimonials of patients on our website in addition to other endorsements. With your consent, we may post your testimonial, using your name or initials or anonymised, in line with your written consent, respecting your request for privacy where appropriate.
Questions and suggestions
By using our services, you agree to our present terms and conditions.
If you have any questions or suggestions regarding our company or our terms of service, please contact us by email firstname.lastname@example.org